Swans Logistics Ja. (“we,” “us,” “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.

01. Information We Collect

When you create an account to use our shipping services, we collect the following personal information:

• Full Name
• Email
• Phone Number
• Address

We collect this data directly from you to provide our services efficiently and comply with legal obligations under Jamaica’s Data Protection Act (2020), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) where applicable.

02. Why We Collect Your Information

We use your personal data for the following purposes:

• To register and maintain your user account
• To process and track your shipments
•  To send important service notifications
•  To comply with local and international legal obligations
• To protect against fraudulent or unauthorized use of our services

We do not sell or rent your data to third parties under any circumstances.

03. Your Data Protection Rights

Under Jamaican Law (for users in Jamaica):

• Know what data we hold about you
• Access, correct, or update your data
• Request deletion of your data (except when required by law)
• File complaints with the Information Commissioner

Under GDPR (for users in the EU/EEA):

• Right to access your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to data portability
• Right to object to processing
• Right to restrict processing

Under CCPA (for California residents):

• Right to know what personal information is being collected
• Right to request deletion of personal data
• Right to opt out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, contact us at hello@swanslogisticsja.com

04. How We Protect Your Data

We use industry-standard security practices to safeguard your data, including:

• SSL encryption on all web forms
• Firewall and antivirus software to prevent unauthorized access
• Regular security audits and updates
• Restricted access controls for internal staff
• Your information is stored securely, and we retain it only for as long as necessary to provide our services or meet legal requirements.

05. How You Can Protect Your Data

We encourage you to take the following steps:

• Use a strong, unique password for your account
• Do not share your login credentials with others
• Log out after accessing your account on public/shared devices
• Watch for phishing emails or suspicious links
• Enable two-factor authentication if available

If you believe your account has been compromised, please notify us immediately at hello@swanslogisticsja.com, call or WhatsApp at 8762074207

06. Data Transfers

If you are located outside Jamaica (e.g., in the EU or USA), please note that your data will be transferred to and processed in Jamaica. We take appropriate measures to ensure that your data remains protected in accordance with applicable laws.

07. Cookies and Tracking

We may use essential cookies to ensure our site functions properly. We do not use tracking cookies for advertising. You may control cookies via your browser settings.

08. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here and, where appropriate. Please also see Last Updated section.

09. Contact Information

If you have questions or requests regarding your data please reach out:

Swans Logistics
 Ja.
14 1/2 Molynes Road,
Kingston, Jamaica W.I.
hello@swanslogisticsja.com
8762074207